First, I would like to tell you thank you for the great seminar back on December 5 in Austin. I so enjoyed it! I just wanted to tell you that I used your 5 step call method. And, I actually got to the 5th step, where I apologize for offending them and all that good stuff! Just when I was about to FIRE THEM, I got a call within minutes. We set up an appointment and I got the account with a one year contract! Yeah!!!!! I never would have gotten it without your method! Thank you very much!